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Our Complaints Procedure
We take all concerns seriously and have a clear, transparent process to ensure your voice is heard and your needs are met.
01
Direct Contact
You can raise a concern directly with your care team or our local support office by phone or email.
02
Internal Review
We will investigate the matter within 5 working days and provide a written response outlining our findings.
03
Mediation
If you are not satisfied with the internal response, you may request a formal mediation process.
04
External Review
As a CQC-regulated provider, we are subject to external oversight. You can also contact the CQC directly.
For any immediate concerns, please call our dedicated support line at 01234 567 890 or email us at care@caringshands.co.uk
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